How often do you phone up a company hoping to speak directly to someone and suddenly find that you are faced with having to choose from 5 different options and then after making your choice you get a second choice of 4 options and then again another choice of 5 options and then finally a choice from 3 options and then after all this and 10 minutes later you discover that you have a robot the other end of the line and you just get a message that is totally unhelpful as you chose the wrong option somewhere back down your chain of choices! At this point you rarely get the chance to go back the phone system usually just cuts you off once the robot as finished talking and you are left to phone back and hope that you choose more wisely the second time around, but the second time around if you are unfortunate again you may get to hear 15 minutes of some obscure symphony before been cut off because the phone system decided that you have been waiting for far to long and and so it decides to ask you to try again later!
Is it just me that gets infuriated with these complex telephone systems that some companies have?
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Robin Harrison is the managing Director of Dolly Char (UK) Ltd. Dolly Char (UK) Ltd is one of the fastest growing domestic cleaning franchise companies in the UK today giving people the opportunity to work from the comfort of their own home.